I am a small and petty person. Hee.
I just got a call from my cousin Mo. Her network was down and she wanted to know if I remembered what the the password was on the Netopia I gave her two years ago. The answer was, 'Um. No..."
But I could hear that there was some guy in the background helping her. So she eventually just handed me over to him. I thought he was just a college friend, with more 'computer' experience than Mo. The guy was polite enough, but I couldn't figure out why he was talking to me like I was someone who didn't know what I was talking to. He was giving me very baby'd answers, which didn't match the level of my questions. So. I instinctively snapped into Tech Mode. I'm not rude in Tech Mode, but I'm fairly authoritative and okay, a little imperious.
I worked as a tech for many years, with a lot of guys who assumed I didn't know what I was talking about. And to be fair to this guy, he didn't know I was a tech, he just thought I was a cousin who gave routers as presents.
So I started asked questions and telling him what to do. And I probably wasn't being very gentle about it. His tone changed fairly quickly. Hee. I told him exactly what to do, and he hesitantly thanked me, gave me back to Mo, who also thanked me, and I got off the phone.
Ten minutes later, Mo called me back. She was very cute. She thanked me again, said that as soon I got off the phone, he tried to explain to her why what he was doing was just different, but okay, but as a test, he'd try my suggestion. It worked immediately. As he left, she thanked him, and he said, "Thank your cousin. She knows what she's talking about."
Mo said that it was really funny watching him. He'd started talking a bit condescendingly and then she could see him sort of wilt and go to deferential. I did tell him I worked for Netopia, so hopefully he won't feel too bad about it. Because it's not his fault for not being a Netopia expert.
There are very few things I feel I can speak with such confidence about and I think funnily enough, the Netopia router will always be one of those things.
I just got a call from my cousin Mo. Her network was down and she wanted to know if I remembered what the the password was on the Netopia I gave her two years ago. The answer was, 'Um. No..."
But I could hear that there was some guy in the background helping her. So she eventually just handed me over to him. I thought he was just a college friend, with more 'computer' experience than Mo. The guy was polite enough, but I couldn't figure out why he was talking to me like I was someone who didn't know what I was talking to. He was giving me very baby'd answers, which didn't match the level of my questions. So. I instinctively snapped into Tech Mode. I'm not rude in Tech Mode, but I'm fairly authoritative and okay, a little imperious.
I worked as a tech for many years, with a lot of guys who assumed I didn't know what I was talking about. And to be fair to this guy, he didn't know I was a tech, he just thought I was a cousin who gave routers as presents.
So I started asked questions and telling him what to do. And I probably wasn't being very gentle about it. His tone changed fairly quickly. Hee. I told him exactly what to do, and he hesitantly thanked me, gave me back to Mo, who also thanked me, and I got off the phone.
Ten minutes later, Mo called me back. She was very cute. She thanked me again, said that as soon I got off the phone, he tried to explain to her why what he was doing was just different, but okay, but as a test, he'd try my suggestion. It worked immediately. As he left, she thanked him, and he said, "Thank your cousin. She knows what she's talking about."
Mo said that it was really funny watching him. He'd started talking a bit condescendingly and then she could see him sort of wilt and go to deferential. I did tell him I worked for Netopia, so hopefully he won't feel too bad about it. Because it's not his fault for not being a Netopia expert.
There are very few things I feel I can speak with such confidence about and I think funnily enough, the Netopia router will always be one of those things.