verbicide | last words on blarg (Reply)

So, I've never had a company not give a shit about losing my business. I wrote them a polite email saying that despite repeated efforts to get help, I haven't. That I was disappointed because they used to be such a great company. And that I've switched to Comcast. I said I wanted a refund for July that they just charged my card for. I wasn't bitchy or rude.

I got back a one-line response: Your account has been cancelled. Your account has been refunded for July.

That's it. It's just kind of weird. I don't care so much, because I've actually solved my own problem. But I have to admit I'm curious if they're going out of business or if they're under new management.

I mean, I realize they know there's nothing they can do because I've already found another ISP, so there's no point in offering me a free month or anything. But no apology or explanation for their lack of response. Huh.