caveat emptor
Sep. 14th, 2007 10:28 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
verbicideNever. Ever. EVER book a ticket from Travelocity. Ever.
Trying to cancel our trip to Hawaii has been one of the worst customer service experiences I've ever encountered. I was on hold and transferred for two hours the day before yesterday. Situation STILL unresolved. Response to a scathing e-mail was a phone call from a clueless rep, more time on hold, and just more incompetence.
Worst customer service I have ever seen from a company. Even the managers are completely incompetent. It's staggering, actually. It's a sad comment that they are able to stay in business by the sheer luck that sometimes things don't go wrong and customers have no idea how awful they are.
*seethes* *hate* *fume*
Trying to cancel our trip to Hawaii has been one of the worst customer service experiences I've ever encountered. I was on hold and transferred for two hours the day before yesterday. Situation STILL unresolved. Response to a scathing e-mail was a phone call from a clueless rep, more time on hold, and just more incompetence.
Worst customer service I have ever seen from a company. Even the managers are completely incompetent. It's staggering, actually. It's a sad comment that they are able to stay in business by the sheer luck that sometimes things don't go wrong and customers have no idea how awful they are.
*seethes* *hate* *fume*
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no subject
Date: 2007-09-14 08:34 pm (UTC)