caveat emptor

[verbicide]

Never. Ever. EVER book a ticket from Travelocity. Ever.

Trying to cancel our trip to Hawaii has been one of the worst customer service experiences I've ever encountered. I was on hold and transferred for two hours the day before yesterday. Situation STILL unresolved. Response to a scathing e-mail was a phone call from a clueless rep, more time on hold, and just more incompetence.

Worst customer service I have ever seen from a company. Even the managers are completely incompetent. It's staggering, actually. It's a sad comment that they are able to stay in business by the sheer luck that sometimes things don't go wrong and customers have no idea how awful they are.

*seethes* *hate* *fume*

Comments

[serenity-valley.livejournal.com]

Wow. What a horrifyingly awful experience! And I'm doubly disappointed because my own (admittedly limited) experiences with Travelocity have be great. Although the last time I used them was 4 years ago...I wonder if they've taken the Amazon route, i.e., a once-great customer service company whom I loved possibly more than my favorite pair of shoes that's now taken a headfirst dive into the Toilet of Absolute Craptacularness.

Anyway, thanks for the heads up and sorry you've been put through the wringer. Guess I won't be using them again.

[verbicide.livejournal.com]

I've used them for years and their support (before being shunted off to India) was actually decent. But now, it's sort of surreal how bad it is. It's like a parody of bad customer support.

Avoid! Avoid!

[desdenova.livejournal.com]

Geez, as if you needed more stress. I never use Travelocity, and this certainly doesn't encourage me to do so in the future!

You should write to the Consumerist!

[verbicide.livejournal.com]

I am totally going to! Good idea!

[mixed-up-media.livejournal.com]

Yikes! How awful! There really are few things more frustrating than dealing with incompetent company reps.

For whatever it's worth, I think sidebernie usually uses Orbitz for our travel arrangements, and has been reasonably happy with them.

[verbicide.livejournal.com]

I'm so angry, I'm going to take some serious action (and will post about it when I do).

Funnily enough, I had lunch with some friends today that were just telling me how good their experience with Orbitiz was!

[mixed-up-media.livejournal.com]

I don't blame you one bit. You have every right to be angry!

It's good to know that others had good experiences with Orbitz, too--it makes it less likely that our good experience was just a fluke!