caveat emptor

[verbicide]

Never. Ever. EVER book a ticket from Travelocity. Ever.

Trying to cancel our trip to Hawaii has been one of the worst customer service experiences I've ever encountered. I was on hold and transferred for two hours the day before yesterday. Situation STILL unresolved. Response to a scathing e-mail was a phone call from a clueless rep, more time on hold, and just more incompetence.

Worst customer service I have ever seen from a company. Even the managers are completely incompetent. It's staggering, actually. It's a sad comment that they are able to stay in business by the sheer luck that sometimes things don't go wrong and customers have no idea how awful they are.

*seethes* *hate* *fume*

Comments

[mixed-up-media.livejournal.com]

Yikes! How awful! There really are few things more frustrating than dealing with incompetent company reps.

For whatever it's worth, I think sidebernie usually uses Orbitz for our travel arrangements, and has been reasonably happy with them.

[verbicide.livejournal.com]

I'm so angry, I'm going to take some serious action (and will post about it when I do).

Funnily enough, I had lunch with some friends today that were just telling me how good their experience with Orbitiz was!

[mixed-up-media.livejournal.com]

I don't blame you one bit. You have every right to be angry!

It's good to know that others had good experiences with Orbitz, too--it makes it less likely that our good experience was just a fluke!